Overheard at the airport yesterday:
Woman (attractive, well dressed, 40-something): "I can't believe how ridiculous this airline has become. They're turning into Scrooge Airline. I have a list this long (she gestures with her hand to a length of about six inches) of ways in which they've screwed me over this past year."
Pilot: Yes, ma'am, I understand. I have a long list on that same topic as well.
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