Sometimes I feel like I am just sick and tired of my job. Turns out there may be some basis in fact, not just in my mind, for feeling this way.
According to an article in the Sidney Morning Herald, Flight Attendants are just one of several occupations cited for being at risk of seriously harming their health by a forced on-the-job friendliness and politeness.
Frankfurt (Germany) University researchers say that Flight Attendants, along with sales personnel, call center operators, wait staff, and others who have contact with the public for extended period of times, are at risk of seriously harming their health. Potential problems stemming from this faux friendliness is depression, stress, lowering of the immune system, and susceptibility to more serious ailments.
Professor Zapf of the university says:
"We are all able to rein in our emotions," he said. "It becomes difficult when you have to do this over a protracted period as cabin attendants are forced to on long-haul flights. "These people need space away from the passengers where they can be on their own and let their feelings run free. We have to get away from the 'customer is king' attitude and show more respect to those working in the service industries,"
I wonder when we’ll see this study cited as a defense in Flight Attendant discipline cases.