I had a difficult request from a passenger the other day.
It was an early morning flight, and the man seated behind her had fallen back to sleep. How did she know he was asleep? Because his snores could be heard throughout the entire cabin!
She asked me if I could make him stop.
I tired a few of the old stand by tricks: walking by and gently bumping into him, asking if anyone in his row wanted anything, suggesting that she recline her seat back, and I even tried leaning across him. Nothing worked. So I put my hand on him arm, and spoke directly to him, “ Sir? Sir?” Still nothing.
The passenger grew more and more agitated. She wanted him to stop. Hell, the whole cabin did. But nothing seemed to work, and she just huffed at me, turned away, and yelled at me for not doing my job.
I would never shake someone who was asleep for fear that they could wake up startled, and potentially aggressive. I’m guessing that on a few occasions someone has rolled over in bed and kicked him to get him to stop.
But short of that, what more could I do?